Shipping Policy

SHIPPING POLICY

This policy is applicable to the USA, Canada, Australia and other regions. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

Shipping is 100% free and we offer this policy worldwide.

B. TRANSIT, HANDLING & ORDER CUT OFF TIME 

 

Country	Shipping Type	Transit Time
USA	Free	5-7 days (Mon to Fri)
Canada	Free	7-15 days (Mon to Fri)
Australia & other regions	Free	7-15 days (Mon to Fri)

 

The order cut-off time will be 5:00 PM Eastern Standard Time (New York). 

Order handling time is 1-2 business days (Monday to Friday)

C. Delivery Terms

We use USPS/UPS to deliver the product for the USA & Canada.

We use UPS to deliver the product for Australia and other regions

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at  support@puursmile.com or come to our store.

E. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy

F. Parcels Damaged In Transit 

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

G. Duties and Taxes:

Local taxes and import may be applicable in some countries and are not included in the amounts shown.
All such taxes and duties are covered by the customer.
We sell our products worldwide, and we cannot guarantee that they meet the import requirements of every country.
If in doubt, please check with your country’s customs office before placing your order.

F. Disclaimer

Our apologies, we’re experiencing delays in shipping due to unexpected high demand. Rest assured, we’re working to resolve this promptly and appreciate your understanding. We expect all orders to be shipped on May 28th, 2024.